Privacy Policy evip2 – Our Commitment to Protecting Your Data

1Introduction

Evip2 takes our responsibility to protect the privacy of every individual who interacts with our platform seriously. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you use the evip2 website, mobile app, or any of the services we offer.

This document is drafted in accordance with internationally recognised data protection principles and reflects our commitment to handling your data with full respect, integrity and transparency.

By registering an account or using the evip2 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

2Information We Collect

Evip2 collects information from you in several ways — whether information you provide directly during registration, information generated automatically during your use of the platform, or information obtained from legitimate third-party sources.

Information you provide directly:

• Full name as stated on your identification document.
• Date of birth for age verification purposes.
• Active email address and mobile phone number.
• Current residential address.
• Bank account or digital wallet details for transaction processing.
• A copy of your identification document (MyKad, passport) for the KYC process.
• Communication information when you contact our support team.

Automatically generated information:

• IP address and general location data.
• Device type, operating system, and web browser version.
• Game session data including login time, play duration, and betting history.
• Cookie data and similar tracking technologies.
• Platform activity logs and transaction records.

3How We Use Your Data

Every piece of information we collect is used for a specific and legitimate purpose. Below is a summary of our data usage:

Evip2 will not use your data for any purpose other than those stated above without first obtaining your explicit consent.

4Data Sharing with Third Parties

Evip2 greatly values your privacy and does not share your personal information indiscriminately. Data sharing only occurs in the following limited and controlled situations:

• Payment service providers: Data required to process deposits and withdrawals is shared with payment gateways that are registered and compliant with PCI-DSS security standards.
• Game software providers: Minimum game session data required to deliver game content is shared with our licensed game providers.
• Identity verification service providers: KYC documents are shared with licensed third-party identity verification services to meet compliance requirements.
• Legal authorities: evip2 will disclose information when required by law, court order, or a directive from a legitimate regulatory authority.
• Business transfers: If evip2 is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of those assets, subject to notice being given to users.

5Data Storage & Retention Period

Your personal data is stored on secure servers protected by comprehensive physical and digital security layers. evip2 uses high-grade data centres that comply with international security standards.

Data retention periods depend on the type of information and the applicable legal requirements:

• Active account data: Retained for the duration that your account remains active and in use.
• Financial transaction records: Retained for a minimum of 7 years to fulfil anti-money laundering (AML) legal requirements and audit obligations.
• KYC documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Support communication logs: Retained for 3 years for reference and service improvement purposes.
• Game session data: Retained for 2 years for audit and dispute resolution purposes.

Once the designated retention period has ended, your data will be securely deleted or anonymised so that it can no longer be associated with you.

6Data Security

Evip2 continuously invests in the latest security infrastructure to ensure your personal data remains safe at all times. The technical and organisational security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted over the network.
• At-rest encryption for all personal data stored in our databases.
• Two-factor authentication (2FA) for internal administrative access.
• Always-active firewall and intrusion detection systems (IDS/IPS).
• Regular security audits conducted by qualified independent third parties.
• Mandatory data security training for all evip2 staff.
• Comprehensive security incident response procedures.

7Cookies & Tracking Technologies

Evip2 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure the security of user sessions. There are several types of cookies we use:

• Essential Cookies: Required for the platform to function correctly, including login sessions and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform so we can improve it. Data is collected in aggregate and anonymised form.
• Functional Cookies: Remembers your preferences such as display settings and preferred language to deliver a more personalised experience.
• Analytics Cookies: Used to analyse overall platform traffic and usage patterns.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect certain functions of the evip2 platform.

8Your Rights

As an evip2 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact our privacy team via email or live chat. We will process your request within 30 calendar days.

9Children's Privacy

The evip2 platform is strictly for individuals aged 18 and above. We do not knowingly collect or store any personal information from individuals under the age of 18.

If we discover that we have collected personal information from someone under the age of 18 without verified parental or guardian consent, we will take immediate steps to delete that information and close the account in question.

10Privacy Policy Amendments

Evip2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will be posted on this page along with the updated date.

For significant amendments that affect your rights, we will endeavour to provide advance notice via email to the address registered on your account or through a prominent notice within the platform.

Continued use of the evip2 platform after these policy amendments take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

• Live Chat: Available 24/7 directly within the evip2 platform or app — the fastest way to get a response.
• Privacy Email: [email protected]
• General Support Email: [email protected]

Our dedicated team is ready to assist you in Bahasa Malaysia and will respond within 24–48 hours for all privacy-related enquiries. For more complex issues or data rights requests, please allow up to 30 calendar days for thorough processing.

You may also visit the FAQ us for quick answers to frequently asked questions about privacy and account security.